Refund policy
Last updated: October 10, 2026
Returns and cancellations
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition in which they were received, unused, with tags and in their original packaging, or as specified in the return instructions. We may reduce the refund if the item has been used, damaged, or handled more than necessary.
You may request a return within 14 days after delivery of the item. If the final day falls on a weekend or public holiday, the period extends to the next business day.
For voluntary returns, you are responsible for arranging and paying for return shipping. We do not charge a restocking fee. These conditions do not limit the remedies or rights that apply to a defective or incorrect product or to a failure to fulfill an obligation.
You may request cancellation or removal of items from your order within 15 minutes after placing the order.
How to start a return or cancellation
Acceptance of return or cancellation requests depends on the terms above and your rights under applicable law.
Contact us before returning an item.
If the return is approved, we will send instructions on how and where to send the package to complete it.
Items sent without first requesting a return will not be accepted.
To start a cancellation request, contact us.
Damage and problems
Inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Currently, no catalog products are marked as final sale, and there are no exclusions by category. Voluntary returns are subject to the condition and time requirements above; these requirements do not remove rights relating to defects or a failure to fulfill an obligation.
Contact us if you have questions about whether a specific item may be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you when we receive and inspect your return and let you know whether the refund has been approved. Once approved, Kafezo will process the refund within a maximum of 5 business days through the original payment method. Your bank or payment provider may require additional time to process and credit the refund.
If 5 business days have passed since approval and you have not received confirmation that the refund has been processed, contact us. Your bank or payment provider may require additional time to credit your account.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if products are defective, not as described, not delivered within the required or agreed time, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start or ask about a return, ask about an exchange, or report damaged items, email kafezostore@gmail.com.