Shipping policy

Last updated: October 10, 2026

Thank you for shopping at Kafezo. This policy explains how we ship your order, what it costs, and what you can expect after your purchase.

Order processing

Products in the current catalog are shipped from China through CJdropshipping. According to the supplier, estimated preparation is 1–3 days for 90% of orders; it may take longer because of sourcing, availability, or other issues. This is an estimate, not a guaranteed maximum.

You will receive a confirmation email with tracking information as soon as your order ships, if the shipping method supports it.

Shipping methods and delivery times

The available options for your address and their estimates are shown at checkout. Total delivery time includes preparation and transit. For Mexico, typical transit for the standard method is 13–20 days; some routes for specific products show 14–16 days for 51% of orders, with faster or slower deliveries. For the United States, the reviewed routes show 5–11 days of transit for 61–62% of orders and may take longer. Transit begins when the package is dispatched. Estimates vary by product, route, and destination and may be affected by customs, holidays, or transport issues. They are not a guaranteed delivery date and do not limit your rights if an obligation is not fulfilled.

Shipping costs

The applicable shipping cost for your address and cart items is displayed before you confirm payment. A shipping charge does not, by itself, mean that taxes or import charges are included. Any free-shipping promotion must be expressly displayed at checkout.

Order tracking

Once your order ships, we will send a confirmation email with a tracking number and link, where applicable. Please note that tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to the United States and Mexico.

Orders from China may be subject to customs duties, import taxes, and clearance fees. These charges are the customer's responsibility. Amounts collected at checkout will be displayed before you confirm your purchase. If a charge is neither included nor collected at checkout, customs or the carrier may request payment from the recipient before releasing or delivering the package. A charge already covered should not be paid twice; if you receive a request you consider duplicated, contact us with proof of payment. Whether charges are included depends on the route; we do not advertise all routes as free of additional charges.

Address accuracy

Check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you handle it with the carrier.

Order changes and cancellations

You may request a cancellation within 15 minutes after placing your order, in accordance with the returns and refunds policy, without limiting your rights under applicable law. For address changes, contact us as soon as possible; once the order is in transit, any change depends on the carrier. Approved refunds are processed within a maximum of 5 business days through the original payment method; your bank or payment provider may require additional time to credit the funds.

Any questions?

Email our team at kafezostore@gmail.com.